We hope you will love your Designed by YOM piece. If you need to request a return, please review the conditions below.
Return requests must be made within 14 days of delivery.
To qualify for a return, the item must be unused, unworn, undamaged, and in its original condition and packaging. Proof of purchase is required.
To begin a return, contact support@designedbyyom.com within the return period. If your return is accepted, you will receive return instructions and the appropriate return address. Items sent back without prior authorization may not be accepted.
Customers are responsible for return shipping costs for ordinary returns. We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of an untracked return.
Original shipping charges are nonrefundable unless the item arrived damaged, defective, or incorrect, or unless otherwise required by applicable law.
If an item was damaged in transit, is defective, or you received the wrong item, Designed by YOM will provide an appropriate resolution and cover return shipping when required.
The following items cannot be returned unless required by applicable law:
Please contact us before ordering if you have questions about whether a particular item is eligible for return.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@designedbyyom.com promptly with your order number and clear photographs so we can review the issue.
Because many Designed by YOM pieces are handmade, one of a kind, or produced in limited quantities, direct exchanges cannot be guaranteed. When possible, you may return an eligible item and place a new order for the preferred piece.
Once your return is received and inspected, you will be notified whether the refund has been approved. Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Customers in the European Union, the United Kingdom, and other jurisdictions may have additional cancellation or return rights under local consumer laws. Nothing in this policy limits those mandatory rights.
For eligible returns made under mandatory consumer cancellation laws, any required standard outbound delivery charges will also be refunded. Additional charges for expedited or premium delivery are not refundable unless required by law.
Exceptions may apply to personalized, bespoke, commissioned, or made-to-order goods where permitted by law.
For return questions, contact support@designedbyyom.com.